Terms & Conditions

Anytime you interact with Vellora, Vellora Jewelry, and/or Vellora Wedding Jewelry such as when you visit our website, when you purchase products and services, or when you call our sales or support representatives, you are agreeing to comply with and be bound by our terms and conditions. Please review the following terms carefully. If you do not agree to these terms, you should not use this website. The term Vellora or Vellora Wedding Jewelry, “us” or “we” or “our” refers to Vellora Jewelry, the owner of the Web site. The term “you” refers to the user or viewer of our Web Site.
Vellora Jewelry’s services are subject to the Terms and Conditions, which govern your use of Vellora Jewelry. The Terms and Conditions constitute an agreement between you and Vellora Jewelry, and apply to any purchase from Vellora Jewelry. We reserve the right to change or modify any product pricing, prices that are listed online, any of the Terms and Conditions, and/or any guidelines or policy of Vellora Jewelry at any time. Any change or modification is considered effective immediately upon uploading to Vellora Jewelry. Your continued use of Vellora Jewelry following the uploading of any changes or modifications will constitute your acceptance of such.

By visiting or using this website or any other Vellora Jewelry website or service, you acknowledge that you have read and understood, and agree to be bound by, the Terms and Conditions. You also agree to comply with all applicable laws and regulations. We highly recommend that you review the Terms and Conditions and any other applicable policies before considering any purchase from the Vellora Jewelry, in addition to a periodic review in order to clearly understand the terms and conditions that apply to your use of Vellora Jewelry. If you do not agree to the terms, please refrain from using the Vellora Jewelry website.


A lot of effort has been made to ensure that all prices on the Vellora Jewelry website are accurate. However, in the occurrence of pricing error/s due to technical reasons, Vellora Jewelry reserves the right and sole discretion to change or modify the product pricing at any time. Any change or modification is considered effective immediately.

If a pricing error is only recognized after a quotation and/or order is already placed, Vellora Jewelry reserves the right to cancel such order. Vellora Jewelry will advise the client of the change by either phone, email, or in person. In the instance that the client is not available, the change will be considered effective immediately.

All the prices displayed on the company’s website are currently shown only in the Philippine Peso currency format. (PHP Format – 1,234,567.89 – One million two hundred and thirty four thousand five hundred and sixty seven pesos and eighty nine cents). Therefore, even if the price is quoted in the official currency of the eurozone, EURO, US dollar, it will be shown in the PHP format.


Item may appear larger or smaller than actual size due to photography methods or screen defaults. Images might also appear larger than actual size in order to show detail, or smaller than actual size in order to show an entire item. It is your responsibility to review the listed size and weight of each stone and to not rely on photographs when determining your purchase.


If you are purchasing something from us or from Merchants, you represent and warrant that (i) any credit information you supply is true and complete, (ii) charges incurred by you will be honored by your credit card company, and (iii) you will pay the charges incurred by you at the posted prices, including any applicable taxes and shipping.

Use of Information

We reserve the right, and you authorize us, to the use and assignment of all information regarding Site uses by you and all information provided by you in any manner. All remarks, suggestions, ideas, graphics, or other information communicated by you to us (collectively, a “Submission”) will forever be our property. We will not be required to treat any Submission as confidential, and will not be liable for any ideas (including without limitation: product, service, or advertising ideas), and will not incur any liability as a result of any similarities that may appear in our future products, services, or operations. Without limitation, we will have exclusive ownership of all present and future existing rights to the Submission of every kind and nature everywhere. We will be entitled to use the Submission for any commercial or other purpose whatsoever, without compensation to you or any other person sending the Submission. You acknowledge that you are responsible for whatever material you submit, and you, not us, have full responsibility for the message, including its legality, reliability, appropriateness, originality, and copyright.

Errors, Corrections and Changes

We do not represent or warrant that the Site will be error-free, free of viruses or other harmful components, or that defects will be corrected. We do not represent or warrant that the information available on or through the Site will be correct, accurate, timely or otherwise reliable. We may make changes to the features, functionality or content of the Site at any time. We reserve the right to correct or remove any and all errors when they occur. We reserve the right and sole discretion to edit or delete any documents, information or other content appearing on the Site.

Return Policy


Vellora Jewelry exists to satisfy our customers. Please read carefully before making your purchase. All orders made through this online store are considered custom orders, made as requested by client (you), and we are not required to provide a refund if you have changed your mind about a particular purchase for any reason. Each piece of jewelry can take several days to several weeks to create from start to finish, all depending on how you customized your order. Unless otherwise specified below, your purchase may be exchanged or refunded within 7 days from the original purchase date by the original client when accompanied with the sales receipt.  Store credit is permitted within 30 days of purchase.  The item must be unused and unworn, in original condition, and in the original gift box with all warranty cards and explanation booklets intact.  Sale items, special orders, modified item (including sizing) and/or custom pieces are not returnable or exchangeable.  Gift recipients will be issued a merchandise credit only.  Gift certificates, gift cards, and reward cards are not redeemable for cash.


Credit card sales will be credited only to original card charged.  Cash sales will be paid by company check, within 14 business days.  Check sales will be paid by company check, 14 days from deposit date.


We regret that special order items are not returnable, and that no refund or exchange can be made.  All in-store special orders require a 50% non-refundable deposit.  A special order constitutes any jewelry, gemstone, watch, or gift item ordered or altered at the client’s request.  Additional postage may apply.


Custom designed jewelry involves metal, gems, and labor furnished by Vellora Jewelry for a specific client.  As such, all custom jewelry is non-refundable, and requires a 30% non-refundable deposit before the work begins.  Every effort will be made by Vellora Jewelry to accurately manufacture or produce the item(s) so ordered.  Full payment upon receipt of custom work will denote the client’s complete satisfaction.  Minor adjustments such as ring sizing or texturing, will gladly be made by Vellora Jewelry to accommodate the wearer at either a modest fee or at no charge, depending on the extent of the work involved.


There will be a 30% cancellation charge on orders that have been processed. Orders are usually processed within 24 hr. of placement.



When sending an item with value to us, please insure it and address the package to Vellora Jewelry to increase the safety of the item.  Please get a tracking number for your package.


All Vellora Jewelry website content and/or images, either published in or external published media, are intended exclusively for personal use by any visitors and online shoppers and not for commercial use. No content, media, or images may be used for any commercial purpose without prior written consent from Vellora Jewelry. For any requests or required information, please contact

By visiting Vellora Jewelry you agree not to reproduce, distribute, publish, modify, or create derivative works from the content, or commercially exploit the company in any way. Visitors and online shoppers are permitted to download, copy, and print any of the content of a Vellora Jewelry for personal, non-commercial use only.

This is a revocable license, not a transfer of title, and is subject to the following restrictions:
(a) Visitors are not permitted to modify the content or use it for any commercial purpose.
(b) Visitors are not permitted to disassemble or decompile the content in order to recreate their own version.
(c) Visitors may not remove any copyright, trademark registration, or other proprietary notices from the content.

Furthermore, all visitors agree not to be harmful to Vellora Jewelry or the website through information gained in the content.


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