Know more about our dedication to provide care for you and your jewelry—a service for a lifetime.
Vellora is pleased to offer our customers with a lifetime warranty on jewelry purchased through the company.
1. The jewelry warranty and service policy will remain available to every client who purchased from Vellora Jewelry from the date of purchase, provided by a proof of purchase or invoice. The offer is available only on all jewelry sold directly through the Vellora Jewelry website and social media sites. The following conditions apply.
1.1. The warranty applies from the date the customer receives the goods for the first time.
1.2. Vellora Jewelry’s lifetime warranty covers the cost of repair for only defects resulting from normal wear, such as cleaning, plating, and loose prongs.
2. When jewelry under the lifetime guarantee is sent to Vellora Jewelry, it will be inspected only by a Vellora jewelry expert who will determine whether any repairs are needed. If repairs are required that are not covered under the lifetime guarantee, the company will contact the customer for permission before working on the piece.
2.1. The warranty does not cover loss or theft of the jewelry in part or its entirety.
2.2. The warranty does not cover re-sizes.
2.3. If a defect is discovered, the jewelry must be returned to Vellora Jewelry for inspection. Vellora Jewelry alone will determine if the defect is due to normal wear or extraordinary circumstances.
2.4. Any jewelry re-sized or altered in any way by a 3rd party not under the ownership of Vellora Jewelry, or without the authorization of Vellora Jewelry, will forfeit the warranty.
2.5. The customer is liable for any shipping or insurance costs from the customer to the Vellora Jewelry office. The warranty will cover shipping costs and insurance from the Vellora Jewelry office to the customer.
2.6. Vellora Jewelry will not be held liable for expenses, damage, or any loss incurred while the jewelry is not in the possession of the company. Vellora Jewelry alone will determine the best way for the jewelry to be returned to the customers.
2.7. If it is determined that the jewelry has been damaged outside the bounds of the warranty, due to unusual or extreme wear or use, the customer will be held liable to pay for all repairs.
2.8. Due to the nature of this type of jewelry, Vellora Jewelry will not be liable for damage to any chains that break on pendants, necklaces, and bracelets. Vellora Jewelry will not be held liable for damage to ear-backs, nose rings, or other body jewelry.
2.9. Vellora Jewelry will report to the customer any necessary repair required, prior to implementing the repairs. Vellora Jewelry will be sure to inform the customer if the repair does or does not fall within the bounds of the warranty.
3. Upon the request of a customer, Vellora Jewelry will re-size a ring one time free of charge, within the first two years after the point of purchase, with the following conditions.
3.1. The ring must be re-sized at a Vellora Jewelry workshop.
3.2. This one-time free re-size will only apply to shanks with no diamonds set on the lower half the shank, and will not apply to shanks set with diamonds in their entirety. It is the responsibility of the customer to supply the correct size to Vellora Jewelry prior to ordering rings with diamonds all the way around the shank.
3.3. Only Vellora Jewelry will determine if a ring is resizable.
3.4. Rings will only be re-sized within one and a half sizes up or down from their original size, unless Vellora Jewelry in its discretion determines that it can be re-sized beyond this scope.
3.5. Re-sizing requested beyond the one-time free offer will be charged. The cost of a re-size beyond the one-time free offer will be determined by Vellora Jewelry and depend on the individual nature and content of the ring. Vellora Jewelry will inform the customer of the cost of re-sizing prior to implementation.
3.6. Any ring re-sized by a 3rd party without the authorization of Vellora Jewelry, will automatically forfeit the warranty, and Vellora Jewelry will not be responsible for any costs or damage incurred.
4. Vellora Jewelry will provide free inspection and refurbishment, including plating of all jewelry, on time each year for the natural lifetime of the jewelry. Vellora Jewelry will advise the customer as necessary regarding any worn parts that have degraded beyond the capability of repair.
5. Vellora Jewelry will not be held liable for the jewelry and parts thereof, which may require repair or replacement due to normal wear or extraordinary wear.
6. The warranty does not cover the loss or theft of center stones. Vellora Jewelry therefore recommends that each client take advantage of this offer and return the jewelry to Vellora Jewelry office in order to be properly inspected and repaired if need be.
7. By purchasing the jewelry from Vellora Jewelry the customer has agreed to the terms of this warranty, without the need to sign an agreement to the warranty.
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